FAQ
Frequently Asked Questions
What does miloeter sell?
miloeter offers practical pet products designed to make everyday care more comfortable, clean, and convenient for pets and their owners.
Our collection may include dog beds, pet hair removal and cleaning tools, dog water dispensers, grooming accessories, and other everyday pet essentials.
Please check each product page for details about dimensions, materials, features, recommended use, cleaning, and care instructions.
How can I contact you?
Email us at service@miloeter.com or call +1 (812) 371-7862.
For order-related questions, please include your order number so we can assist you more efficiently.
How do I choose the right product for my pet?
Please review the product description, dimensions, materials, features, and recommended use shown on the product page before ordering.
For products such as dog beds, we recommend comparing your pet’s size and sleeping habits with the product measurements provided.
If you need help choosing a product, email us with the product name or link and any relevant details about your pet.
How long does order processing take?
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays begin processing on the next business day.
Processing time is separate from shipping time.
How can I track my order?
Once your order ships, we will send a shipping confirmation email containing your tracking information.
If you cannot find it, please check your spam or junk folder or contact us for assistance.
When will my order arrive?
Delivery times depend on your destination and the shipping method available for your order.
Please refer to the shipping information displayed at checkout and the tracking updates provided after dispatch.
Can I cancel my order?
You may request cancellation within 24 hours of placing your order by emailing service@miloeter.com.
After this period, processing may already have begun, and cancellation cannot be guaranteed.
Can I change my shipping address?
Contact us as soon as possible with your order number and the correct shipping address.
We will check whether an update is still possible.
Address changes cannot be guaranteed once processing or shipping is underway.
What is your return policy?
You may request a return within 14 days of receiving your order.
To qualify for a change-of-mind return, the product must be:
- Unused and in its original condition.
- Clean and free from pet hair, stains, odors, or other signs of use.
- Returned with its original packaging.
- Returned with all included accessories, manuals, parts, and components where applicable.
For hygiene and safety reasons, certain pet products that have already been used, contaminated, damaged after delivery, or are missing components may not qualify for a change-of-mind return.
Please review our Return & Refund Policy for complete eligibility requirements.
How do I start a return?
Email service@miloeter.com with your order number and the reason for your return.
Please wait for approval and return shipping instructions before sending anything back.
Do not send returns to our registered company address without confirmation from our customer support team.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind returns.
If the product is defective, damaged on arrival, or incorrect due to an error on our part, we will assist with the applicable return or replacement process.
We do not charge a restocking fee.
When will I receive my refund?
After your return arrives and has been inspected, we will notify you of the outcome.
Approved refunds are processed to your original payment method within 3–7 business days.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Original shipping charges are non-refundable unless otherwise required by applicable law or the return is caused by an error on our part.
What if my product arrives damaged or defective?
Email service@miloeter.com with:
- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Photos of the packaging.
- Photos of any damaged or affected components.
Our team will review the issue and help arrange an appropriate solution, such as a replacement or refund where applicable.
What if I receive the wrong item or something is missing?
Contact us with your order number and details of the incorrect or missing item.
Where helpful, please include photographs of:
- The product received.
- The packaging.
- The shipping label.
- All items included in the package.
This will help us investigate the issue and assist you more efficiently.
How do I clean and care for miloeter products?
Cleaning and care instructions vary depending on the product.
For example, dog beds, pet hair removal tools, grooming accessories, and dog water dispensers may require different cleaning and maintenance methods.
Please follow the instructions provided on the product page, packaging, label, or user manual.
If you need additional help, email us with the product name or your order number.
Are miloeter products suitable for all dogs?
Suitability depends on the specific product and your dog’s size, age, behavior, and individual needs.
Please review the product dimensions, features, and recommended use before purchasing.
Supervise your pet when appropriate, especially when introducing a new product for the first time.
What should I do before using a dog water dispenser?
Before first use, wash all washable components according to the product instructions.
Make sure the dispenser is assembled correctly, filled with clean water, and placed on a stable surface.
If the product includes filters or replaceable components, follow the replacement and maintenance instructions provided with the product.
How do I choose the right dog bed size?
Check the dimensions listed on the product page and compare them with your dog’s body length and usual sleeping position.
If your dog likes to stretch out, consider choosing a larger size.
If you are unsure, contact us with the product link and your dog’s approximate size, and we will do our best to help.
How is my personal information handled?
Please read our Privacy Policy for details about how we collect, use, share, and protect personal information.
For privacy questions or requests, contact service@miloeter.com.
Company Information
Company Name: Tianjin Ruizejia Technology Co., Ltd.
Registered Address: Room 2105, Unit 2, Yuhe Shangcheng, Zhongbei Town, Xiqing District, Tianjin, China
Established: January 10, 2025
Registered Capital: RMB 1,000,000
Customer Service: +1 (812) 371-7862
Contact Email: service@miloeter.com