Return & Refund Policy

At miloeter, we want you to feel confident about the pet products you choose. If there is a problem with your purchase, please contact us at service@miloeter.com so our customer support team can assist you.

Preparing Your Order

After payment is confirmed, please allow 1–2 business days for order processing.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your package has shipped, we will send you a shipping confirmation email with your tracking information.

Requesting a Cancellation

You may request cancellation within 24 hours of placing your order.

After this period, your order may already be in processing or preparing for shipment, so we cannot guarantee that cancellation will still be possible.

Please email service@miloeter.com as soon as possible if you would like to cancel your order.

Returning a Purchase

Return requests must be submitted within 14 days of receiving your order.

To qualify for a return, the product must be:

• Unused and in its original condition
• Clean and free from pet hair, stains, odors, or other signs of use
• Returned with its original packaging
• Returned with all included accessories, manuals, parts, and components where applicable

For hygiene and safety reasons, certain products that have been used by a pet, contaminated, damaged after delivery, or are missing components may not qualify for a change-of-mind return.

Please contact us before returning any product so we can confirm eligibility.

To submit a return request, email service@miloeter.com with your order number, the reason for your return, and any relevant photos.

Please wait for approval and return shipping instructions before sending your package.

Do not send returned products to our registered company address without prior confirmation from our customer support team.

Receiving Your Refund

We will notify you once your returned package has arrived and has been inspected.

If your return is approved, we will process the refund to the original payment method within 3–7 business days.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Original shipping charges are non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

Damaged or Defective Items

If your product arrives damaged or defective, please contact service@miloeter.com as soon as possible.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photos of the packaging
• Photos of any damaged or affected components

Depending on the circumstances, we may arrange a replacement, refund, or another appropriate solution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact service@miloeter.com.

Include your order number and details of the incorrect or missing item.

Where helpful, please also provide photographs of the products received, packaging, and shipping label so we can investigate the issue.

Return Delivery Costs

Customers are responsible for return shipping costs for change-of-mind returns.

If the product is damaged, defective, or incorrect due to an error on our part, we will provide assistance with the applicable return or replacement process.

We do not charge a restocking fee.

Product-Specific Return Considerations

Some pet products may require additional inspection because of hygiene, safety, or product condition.

For example, products such as dog beds, grooming tools, pet hair cleaning products, pet water dispensers, filters, or accessories should be returned unused and in suitable resale condition when the return is based on a change of mind.

Products that have been chewed, scratched, stained, contaminated, washed, altered, or otherwise damaged after delivery may not qualify for a refund unless the issue relates to a confirmed product defect.

Contact Us

For return requests or questions about this policy, please contact:

miloeter

Email: service@miloeter.com
Phone: +1 (812) 371-7862